FAQ

Is your cake delivery service available on Sundays as well as public holidays?

At truecakes.in, we work even on Sundays as well as public holidays. However, sometimes situations get beyond our control, such as civil disorders (e.g. strike) or unfavorable weather.

Is There Any Option For Eggless Cake Delivery?

We, at truecakes.in, offer eggless cakes only. However, each of our creations is tremendously beautiful in appearance and heart-warming in taste. You can choose from loads of available options to appease your taste buds.

What other options are there to be sent along with my favorite cake? are there any options for product combinations?

Definitely. At truecakes.in, you can order various kinds of other items along with cakes, such as candles, flowers, teddy bears, chocolates, and so on.

We have also come with a vast assortment of combo options. Visit our “Combo” page and choose your option.

Is it possible to send messages along with cakes?

Sure! At truecakes.in, we have an experienced team of hard-working bakers. They provide personalized attention to each and every cake. You just need to type your message in the specific message box while placing your order. We will take care of the rest. Your favorite cake along with a personalized message will be sent at the specified address.

Is it possible to order a customized cake?

Yes, definitely! You can customize a cake easily, as truecakes.in comes with the photo cake option. Here, you can upload your favorite image and customize, as per your choice. If you need further support in customization, please email us at truecakes.in@gmail.com.

What are the payment options available?

We, at truecakes.in, accept all popular payment modes, such as Master Card, Visa, American Express, and Maestro. You can also pay us via wallets: Paytm, PayUmoney, and Mobikwik.

Is COD (Cash on delivery) option available?

Yes We do accept COD(Cash on Delivery)

If I would like to cancel the order, is there any refund policy?

You can definitely cancel your order. Please check our Cancellation & Refund Policy

What is the policy if my order has not been delivered on the specified date?

At truecakes.in, we come with the guarantee of on-time delivery of premium cakes. It is extremely rare to face unfavorable situations. However, we hold a strong network of delivery partners. Still, if we fail to deliver your order on the specified date for any unavoidable reason, you will receive a complete refund of the amount paid. Moreover, we would also do a complimentary delivery since 100% customer satisfaction is our main goal.

If I do not satisfy with my order, then what will be the policy?

If you think there is a problem regarding your order, such as the quality, quantity, or damage, please send an email at truecakes.in@gmail.com. At truecakes.in, we come with a prompt customer care team. Hence, you can expect a response within 24 hours of your query. Kindly attach an image of the cake with your email so that we can help you within the shortest possible time.

What if the recipient is not available at the specified address at the delivery time

If the recipient is not available (at the given address) (provided by the sender), we will contact the sender and complete the delivery process, according to the instructions. Since cakes are perishable and are made, as per the instructions of the customers, we will consider it to be delivered if the recipient is not available. For further assistance, please drop an email to truecakes.in@gmail.com.

Are the cake images of the website and the actually delivered cakes the same?

At truecakes.in, we strive hard to prepare what you expect from us. Nonetheless, the icing or design of the actual products may differ a little from the displayed image on the website. It is because every cake is a recreation of the actual image. Hence, a little bit of difference may be there. However, we assure you of the premium quality cakes every time you choose us.

Is it possible to add an item to “My Cart” for the same-day delivery after completing the payment?

We apologize, it is not possible. Nonetheless, if you want another item to get delivered on the same delivery date and to the same specified address, kindly write to us at truecakes.in@gmail.com. We will try our best to combine these orders.