Shipping Policy

  1. Dispatch and Delivery Time:

    • Every order is dispatched approximately 30 minutes before the selected delivery slot.
    • We strive to ensure that your order is delivered within the chosen time slot.
  2. Delayed Deliveries:

    • In certain circumstances, such as heavy rains or adverse weather conditions, there may be delays in the delivery of your order.
    • Our team will proactively communicate with you to keep you informed about any delays.
  3. Communication:

    • We understand the importance of timely updates and will make every effort to keep you informed about the status of your delivery.
    • Our team will reach out to you promptly in case of any unexpected delays or changes to the delivery schedule.

Please note:

  • While we strive to deliver your order within the selected time slot, delays may occur due to factors beyond our control.
  • TrueCakes will not be held responsible for delivery delays caused by unforeseen circumstances or situations beyond our reasonable control.
  • In case of extreme weather conditions or situations that make delivery unsafe, we may reschedule the delivery for the earliest feasible time.

We appreciate your understanding and cooperation. At TrueCakes, we prioritize the quality and freshness of our products, and we are committed to ensuring a smooth and timely delivery experience for you. If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team.