Terms and conditions

  1. Order Cancellation and Refunds:

    • If the cake has not been dispatched at the time the customer wishes to cancel, we will be happy to process a refund.
    • Once the cake is out for delivery, customers are not allowed to cancel their order.
    • Refund will takes place within 2-7 working days.
  2. Change of Cake Selection:

    • Customers have the flexibility to change their choice of cake before 1 hour prior to dispatch.
  3. Payment at the Time of Delivery:

    • Customers have the option to pay for their order at the time of delivery, ensuring the cake's condition meets their satisfaction.
  4. Damaged Cake Replacement:

    • In the event of any damages to the cake during delivery, TrueCakes will replace the cake within another 1 hour timeframe.

Please note:

  • All cancellation requests, changes, and refund claims should be communicated to TrueCakes promptly.
  • Refunds will be processed using the original payment method.
  • TrueCakes reserves the right to refuse or cancel any order in case of unforeseen circumstances or if the order violates any terms and conditions.
  • The customer is responsible for providing accurate delivery details. TrueCakes will not be held liable for any delivery issues arising from incorrect or incomplete information.

By placing an order with TrueCakes, customers acknowledge and agree to abide by these terms and conditions.